Effective Date: July 2, 2025

This Privacy Policy explains how Electric Dog Studio ("we," "us," or "our"), an audio post-production company based in Massachusetts, collects, uses, and protects your personal information when you visit our website, make online payments, or use our member area.

We are committed to protecting your privacy and handling your data with transparency and care.

 

 

1. Information We Collect

We collect information to provide and improve our services to you.

• Information You Provide Directly:

  • Account & Member Area Data: When you create a member account, we collect your name, email address, and password. In our member area, we track your purchases and points earned for discounts. You may optionally share your birthday, which is used for birthday points/discounts.

  • Payment Information: When you make a purchase, we collect billing details (e.g., billing address). Sensitive payment card information (i.e. full credit card numbers) is processed directly by our secure third-party payment processor, Wix. We do not store this sensitive payment data on our servers.

  • Communication Data: Information you provide when contacting us via email (e.g., support@electricdogstudio.com) or through any contact forms.

  • Google Login: If you choose to log in using your Google account, you authorize Google to share certain profile information (like your email address and name) with us for authentication purposes.

• Information Collected Automatically (via Wix):

  • Usage Data: Information about how you interact with our website, including pages visited and duration on pages.

  • Device Information: Your IP address, browser type, operating system, and device identifiers.

  • Location Information: General geographic location data (e.g., city, region) derived from your IP address.

  • Cookies and Tracking Technologies: We use cookies and similar technologies, primarily through Wix, for essential website functionality, to manage your member area sessions, track your purchases, and for basic website analytics. We do not employ advanced advertising or third-party tracking cookies beyond what Wix's standard analytics provide.

 

 

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Improve Our Services: To process your orders, deliver audio post-production services, manage your member account, track purchases, apply discounts from earned points, and enhance your overall experience.

  • Legal Basis (EU): Performance of a contract with you; Our legitimate interests in operating and improving our services.

• Payment Processing: To facilitate online payments for our services securely through Wix.

  • Legal Basis (EU): Performance of a contract with you.

• Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

  • Legal Basis (EU): Performance of a contract with you; Our legitimate interests in providing effective customer service.

• Marketing Communications: To send you promotional emails, newsletters, and updates about our services, if you have provided your explicit consent via checkbox.

  • Legal Basis (EU): Your explicit consent (which you can withdraw at any time).

• Analytics and Website Improvement: To understand how our website is used, analyze trends, and improve website functionality and performance.

  • Legal Basis (EU): Our legitimate interests in understanding our website audience and improving our services.

• Security and Fraud Prevention: To detect and prevent fraudulent activities and protect the security of our website and your data.

  • Legal Basis (EU): Our legitimate interests in ensuring the security of our services and complying with legal obligations.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  • Legal Basis (EU): Compliance with a legal obligation.

 

3. How We Share and Disclose Your Information

We do not sell your personal information. We share your information with the following parties:

• Wix.com Ltd.: We use Wix as our website hosting platform and payment processor. Your data is stored through Wix.com's data storage, databases, and general Wix.com applications. Wix processes personal data on our behalf as our "Data Processor." Wix's data handling practices are governed by their Data Processing Agreement (DPA), which outlines their commitment to data protection standards.

• Payment Gateways: When you make a purchase, payment details are securely transmitted through Wix to payment gateway providers (e.g., credit card networks and banks) necessary to process your transactions.

• Google: If you choose to log in using your Google account, some information is shared with Google for authentication.

• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

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4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• We retain your purchase history as long as your member account is active and for a necessary period afterward for financial record-keeping and tax compliance.

• Other personal data (like communication records) is retained only for the period necessary to address inquiries or as required by law.

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5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We rely on the robust security protocols provided by Wix, including SSL encryption, firewalls, and compliance with industry standards like PCI DSS for payment processing.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

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6. Your Privacy Rights

We respect your privacy rights and provide you with mechanisms to exercise control over your personal data.

• Access, Rectification, and Deletion: You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal data.

  • To exercise these rights, please contact us at: support@electricdogstudio.com. We will process your request using tools provided by Wix, and we may ask for verification of your identity to ensure the security of your data.

• For Residents of the European Union (GDPR): You have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: To obtain a copy of your personal data.

  • Right to Rectification: To have inaccurate data corrected.

  • Right to Erasure ("Right to Be Forgotten"): To request the deletion of your personal data under certain conditions.

  • Right to Restriction of Processing: To request that we limit the way we use your data.

  • Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.

  • Right to Object: To object to the processing of your personal data under certain conditions.

  • Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (data protection authority) in your Member State.

• For California Residents (CCPA/CPRA): You have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: The right to request specific pieces of personal information collected about you, as well as categories of personal information collected, sources, purposes for collection, and categories of third parties with whom it's shared.

  • Right to Delete: The right to request the deletion of personal information collected about you.

  • Right to Correct Inaccurate Personal Information: The right to request correction of inaccurate personal information.

  • Right to Opt-Out of Sale or Sharing: We do not sell your personal information in the traditional sense. However, the CCPA/CPRA broadly defines "sale" and "sharing" to include some data transfers for cross-context behavioral advertising. We do not engage in such activities. You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link in our website footer.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

 

 

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

 

 

8. International Data Transfers

As we are based in Massachusetts, United States, and serve customers globally, your personal information may be transferred to and processed in the United States. We implement appropriate safeguards, such as Wix's adherence to Standard Contractual Clauses (SCCs), to ensure that your data remains protected when transferred outside the EU/EEA, in accordance with applicable data protection laws.

 

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Where required by law, we may also notify you via email.

 

 

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please email us at support@electricdogstudio.com